Caroline Winters Beauty

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We’re delighted by your interest in partnering with Caroline Winters 🤍. If you’d like to explore wholesale opportunities, please click the link below to access our contact form.Select “Wholesale” as the subject and share a few details about your bus

We&#x2019;re delighted by your interest in partnering with Caroline Winters &#x1F90D;If you&#x2019;d like to explore wholesale opportunities, please click the link below to access our contact form. Select &#x201C;Wholesale&#x201D; as the subject and share a few details about your business and interest.To help us review your request more efficiently, you may include information such as your country, estimated order volume, and any relevant details about your company.We&#x2019;ll get back to you as soon as possible &#x2728;&#x2192;&#xA0;<a href="https://carolinewinters.gorgias.help/en-US/contact" class="fr-strong">Contact Us</a>

Wholesale

This Privacy Policy explains how Caroline Winters Beauty (“we,” “us,” “our”) collects, uses, and discloses personal information when you visit or buy from carolinewinters.com (the “Site”), and the choices you have. Who we are and how to contact us. W

This Privacy Policy explains how Caroline Winters Beauty (&#x201C;we,&#x201D; &#x201C;us,&#x201D; &#x201C;our&#x201D;) collects, uses, and discloses personal information when you visit or buy from carolinewinters.com (the &#x201C;Site&#x201D;), and the choices you have.Who we are and how to contact usWe are Caroline Winters Beauty, the business responsible for your personal information. For any privacy request or question, contact us at support@carolinewinters.com or by mail at Caroline Winters Beauty, c/o Salesflex, 4250 Concorde Road, Suite 2, Memphis, TN 38118, USA.Information we collect<ul><li dir="ltr" style=" text-decoration: none;">Identifiers &#x2014; name, email, phone, billing and shipping address, order number, IP address, and device or account identifiers.</li><li dir="ltr" style=" text-decoration: none;">Commercial information &#x2014; products viewed and purchased, subscriptions, returns, and payment confirmation (we do not store full payment card numbers; payments are handled by our payment providers).</li><li dir="ltr" style=" text-decoration: none;">Internet and device activity &#x2014; pages viewed, links clicked, referring pages, and similar analytics collected through cookies and pixels.</li><li dir="ltr" style=" text-decoration: none;">Approximate location &#x2014; derived from your IP address.</li><li dir="ltr" style=" text-decoration: none;">Sensitive information &#x2014; if you use our&#xA0;<a href="https://carolinewinters.com/pages/adverse-event-reporting?hcUrl=%252Fen-US" target="_blank" rel="noopener noreferrer">Adverse Event Reporting form</a>, the health-related details you choose to share about a reaction to a product.</li><li dir="ltr" style=" text-decoration: none;">Inferences &#x2014; preferences drawn from the above to improve your experience.</li></ul>We collect this information when you provide it, automatically as you use the Site, and from service providers (such as our payment, shipping, analytics, and advertising partners).How we use personal information<ul><li dir="ltr" style=" text-decoration: none;">To process, fulfill, and deliver your orders and subscriptions, and to handle returns and refunds.</li><li dir="ltr" style=" text-decoration: none;">To provide customer support and respond to your messages and adverse-event reports.</li><li dir="ltr" style=" text-decoration: none;">To send marketing you have requested and transactional messages about your orders.</li><li dir="ltr" style=" text-decoration: none;">To operate, secure, analyze, and improve the Site, including fraud prevention.</li><li dir="ltr" style=" text-decoration: none;">To advertise and measure advertising, including through cookies and pixels.</li><li dir="ltr" style=" text-decoration: none;">To meet legal obligations, including cosmetics safety reporting and recordkeeping.</li></ul>How we disclose personal information, and to whomWe do not sell your personal information for money, but our use of advertising and analytics cookies and pixels is treated as a &quot;sale&quot; and &quot;sharing&quot; under California law (see &quot;Your privacy choices&quot;). We disclose personal information to service providers and partners who perform functions for us, in these categories:<ul><li dir="ltr" style=" text-decoration: none;">Payment processing &#x2014; Shopify Payments / Shop Pay and PayPal.</li><li dir="ltr" style=" text-decoration: none;">Order fulfillment and shipping &#x2014; our U.S. warehouse and carriers (e.g., UPS, FedEx, USPS).</li><li dir="ltr" style=" text-decoration: none;">Subscription billing &#x2014; our subscription provider (Recharge).</li><li dir="ltr" style=" text-decoration: none;">Email/SMS marketing and analytics &#x2014; our messaging provider (Klaviyo).</li><li dir="ltr" style=" text-decoration: none;">Customer support and help center &#x2014; our support provider (Gorgias).</li><li dir="ltr" style=" text-decoration: none;">Security and bot prevention &#x2014; Google reCAPTCHA.</li><li dir="ltr" style=" text-decoration: none;">Advertising, measurement, and analytics partners &#x2014; including Meta (Facebook/Instagram) and Google, which may receive information through cookies and pixels on the Site.</li><li dir="ltr" style=" text-decoration: none;">Legal and safety &#x2014; regulators (including the U.S. Food and Drug Administration for cosmetic adverse events) and others where required by law or to protect rights and safety.</li></ul>We disclose the categories of information described above (such as identifiers, commercial information, and internet activity) to the recipient categories listed here. Some advertising-related disclosures are considered a &quot;sale&quot; or &quot;sharing&quot; of personal information for cross-context behavioral advertising under California law. See &quot;Your privacy choices&quot; below.Cookies, tracking, and your choicesWe and our partners use cookies and similar technologies for functionality, analytics, and advertising. You can manage cookies through our cookie banner and your browser settings. We honor recognized opt-out preference signals, including Global Privacy Control (GPC): when we detect a GPC signal from your browser, we treat it as a request to opt out of sale and sharing for that browser.Your privacy choices (including California rights)Depending on where you live, you may have the right to: know what personal information we hold; access or receive a copy; correct it; delete it; opt out of the sale or sharing of personal information for cross-context behavioral advertising; and limit the use of sensitive information. We will not discriminate against you for exercising these rights.To opt out of sale or sharing, use the &quot;Do Not Sell or Share My Personal Information&quot; link in our footer. We also automatically honor Global Privacy Control (GPC): if your browser sends a GPC signal, you do not need to use the link, and posting the link does not replace our duty to honor the signal. For any other request, contact us at support@carolinewinters.com. You may use an authorized agent (we may require written authorization) and we may need to verify your identity before acting.Sensitive informationThe health details you provide on the Adverse Event Reporting form are used to handle your report and to meet our safety obligations, including reporting serious adverse events to the FDA and keeping required records. We do not use this information to build advertising profiles.Data retentionWe keep personal information for as long as needed to provide the Site and our products, comply with our legal obligations (including cosmetics safety recordkeeping), resolve disputes, and enforce our agreements.SecurityWe use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.ChildrenThe Site is intended for adults. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share the personal information of consumers under 16. If we learn we have collected information from a child under 13, we will delete it.Changes to this policyWe may update this policy from time to time. We will post the updated version here and revise the effective date above. Material changes take effect when posted.

Privacy Policy

Returns, refunds, and damaged items. Because our products are personal-care cosmetics, we do not accept returns or exchanges for change of mind, and for hygiene reasons we cannot accept opened or used items back. All sales are final, except for items

Returns, refunds, and damaged itemsBecause our products are personal-care cosmetics, we do not accept returns or exchanges for change of mind, and for hygiene reasons we cannot accept opened or used items back. All sales are final, except for items that arrive damaged, defective, or not as described, and except where the law requires otherwise.Damaged, defective, or incorrect itemsIf an item arrives damaged, defective, or not as described, contact us within 30 days of delivery through our&#xA0;<a href="https://carolinewinters.gorgias.help/en-US/contact">Contact form</a>&#xA0;(subject &#x201C;Report an Issue&#x201D;) or at support@carolinewinters.com, with your order number and a photo. We will provide a replacement or a full refund of the product price, and we will refund the original shipping for that item. You do not need to return a damaged item unless we ask.If we cannot ship your orderIf we are unable to ship your order within the time stated (or within 30 days if no time is stated), we will notify you and you may choose to wait or to cancel for a full refund; if you do not agree to a delay, we will refund you automatically.How refunds are issuedApproved refunds are issued to your original payment method, typically within 5&#x2013;10 business days after we approve the claim.You may request a written copy of this refund policy at any time.QuestionsContact us at support@carolinewinters.com

Refund Guarantee

These Terms of Service (“Terms”) govern your access to and use of carolinewinters.com and your purchases (the “Services”), operated by Caroline Winters Beauty (“we,” “us,” “our”). Please read them carefully — they include a binding arbitration agreem

These Terms of Service (&#x201C;Terms&#x201D;) govern your access to and use of carolinewinters.com and your purchases (the &#x201C;Services&#x201D;), operated by Caroline Winters Beauty (&#x201C;we,&#x201D; &#x201C;us,&#x201D; &#x201C;our&#x201D;). Please read them carefully &#x2014; they include a binding arbitration agreement and class-action waiver, warranty disclaimers, and limitations of liability. By placing an order or otherwise using the Services, you agree to these Terms and our Privacy Policy.Eligibility and accountYou must be at least the age of majority in your state of residence to purchase. You are responsible for the accuracy of the information you provide and for the security of your account.Products and pricingWe try to display products and prices accurately, but colors and appearance may vary by device, and descriptions and prices may change without notice. We may limit or decline orders, including for suspected error, resale, or export.OrdersYour order is an offer to buy. We accept it when we confirm it and process payment; we may decline or cancel an order and will try to notify you using the contact details you provide.SubscriptionsIf you enroll in &#x201C;Subscribe &amp; Save&#x201D; or another recurring plan, the auto-renewal, billing, and cancellation terms are described in our Subscription &amp; Auto-Renewal Policy, which is part of these Terms.Shipping and risk of lossShipping terms are described in our Shipping Policy. We remain responsible for items lost or damaged in transit; risk of loss for a package passes to you once it is confirmed delivered to your address.Returns and refundsReturns, refunds, and our damaged or defective product remedy are described in our Returns &amp; Refund Policy.Intellectual propertyThe Services and their content (text, images, video, graphics, logos, and trademarks) are owned by us or our licensors and protected by law. We grant you a limited, personal, non-commercial license to use the Site. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.Your content and licenseIf you submit content (such as reviews, photos, or messages), you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, and adapt it in connection with the Services and our marketing, including through our advertising partners, until you delete it. If your content shows a person, you confirm you have their permission. You represent that you have the rights to the content you submit. We do not condition any benefit on, or restrict, your posting of honest reviews.Copyright (DMCA)If you believe content on the Site infringes your copyright, contact our designated agent at support@carolinewinters.com with the information required by 17 U.S.C. 512(c)(3)(A). If your content was removed, you may submit a counter-notification under 17 U.S.C. 512(g). We terminate repeat infringers in appropriate circumstances. (To claim the DMCA safe harbor you must register this agent with the U.S. Copyright Office and renew every three years.)Prohibited usesYou agree not to use the Services unlawfully, to infringe others&#x2019; rights, to introduce malware, to scrape or harvest data, or to interfere with the Site&#x2019;s operation or security.Third-party linksThe Services may link to third-party sites we do not control. We are not responsible for their content or practices; review their terms and policies before using them.Disclaimer of warrantiesExcept as required by law and except for any express written warranty we provide, the Services and products are provided &#x201C;as is&#x201D; and &#x201C;as available,&#x201D; and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law. Nothing in these Terms limits non-waivable consumer rights or our liability for personal injury caused by a defective product.Limitation of liabilityTo the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, and our total liability for any claim relating to the Services or a product will not exceed the amount you paid for the product at issue. This section does not apply to liability for death or personal injury caused by our negligence, to fraud, gross negligence, or willful misconduct, or to any liability that cannot be limited or excluded by law.IndemnificationYou agree to indemnify and hold us harmless from third-party claims, and reasonable attorneys fees, arising out of your misuse of the Services or your breach of these Terms, except to the extent caused by us.Dispute resolution; binding arbitration; class-action waiverPlease read this section carefully &#x2014; it affects your legal rights.<ul><li dir="ltr" style=" text-decoration: none;">Informal resolution first. Before starting arbitration, contact us at support@carolinewinters.com so we can try to resolve the issue; this informal period does not shorten any applicable limitations period.</li><li dir="ltr" style=" text-decoration: none;">Binding arbitration. Except for small-claims matters and as stated below, any dispute relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its consumer arbitration rules, seated in Delaware, rather than in court.</li><li dir="ltr" style=" text-decoration: none;">Class-action waiver. Disputes will be brought only in your individual capacity, and not as a plaintiff or member in any class or representative proceeding.</li><li dir="ltr" style=" text-decoration: none;">Arbitration fees. We pay the arbitration filing and administration fees required of businesses by the administrator&apos;s consumer arbitration rules.</li><li dir="ltr" style=" text-decoration: none;">Waiver of court and jury trial. Except for small-claims matters, you and we waive the right to sue in court and the right to a jury trial.</li><li dir="ltr" style=" text-decoration: none;">Delegation. The arbitrator decides issues about the scope, enforceability, and interpretation of this arbitration agreement.</li><li dir="ltr" style=" text-decoration: none;">Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@carolinewinters.com with your name and a statement that you opt out. Opting out does not affect the rest of these Terms.</li><li dir="ltr" style=" text-decoration: none;">Exceptions. Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive relief to protect intellectual property.</li></ul>Governing lawThese Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and the Federal Arbitration Act governs the arbitration agreement.Changes to these TermsWe may update these Terms; we will post the updated version with a new effective date. Continued use after changes means you accept them.GeneralIf any provision is unenforceable, the rest remains in effect (severability). These Terms, with the policies referenced in them, are the entire agreement between us. We may assign these Terms; you may not. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control.ContactCaroline Winters Beauty, Caroline Winters Beauty, c/o Salesflex, 4250 Concorde Road, Suite 2, Memphis, TN 38118, USA, support@carolinewinters.com.