The practical answers, in one place, so nothing is a surprise after you have paid.

SHIPPING. We ship within the United States only, from our US warehouse. Orders are processed in 1 to 3 business days, and orders placed before 1 PM CST may ship the same business day. Delivery is usually 2 to 5 business days after dispatch, via UPS, FedEx or USPS. Delivery times are estimates and can move in bad weather or at peak periods.

RETURNS. Because our products are cosmetics, for hygiene reasons we cannot accept opened or used items back. All sales are final, except for items that arrive damaged, defective or not as described, and except where the law requires otherwise. This is why we would rather help you choose before you order than process a return afterwards.

IF SOMETHING ARRIVES WRONG. Email [email protected] within 30 days of delivery with your order number and a photo. We will replace it or refund the full product price plus the original shipping for that item. In most cases you will not need to return anything to us.

REFUNDS. Approved refunds go back to your original payment method, usually within 5 to 10 business days after we approve the claim. Your bank may take a few extra days to show the credit.

SUBSCRIPTIONS. Some products are available on Subscribe and Save. You can skip a delivery, change the frequency, pause or cancel at any time at carolinewinters.com/tools/recurring/login, and there is a secure login link if you do not have a password. We will never ask you to call to cancel.

STILL DECIDING? Message us. Telling us what you currently wear, including the brand and shade name, is usually enough for us to point you at the right thing.