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What’s your return policy?
Our products are cosmetics, so for hygiene reasons we cannot accept opened or used items back. All sales are final, except for items that arrive damaged, defective, or not as described, and except where the law requires otherwise. If something arrive
How do I apply promo/discount codes?
At checkout, enter your code in the discount field and select Apply. The discount will show in your order summary before you pay, so you can check it has worked before completing the order. If your code will not apply, the most common reasons are tha
How do I cancel my order?
Email [email protected] as soon as possible with your order number and Cancel order in the subject line. We process orders quickly, usually within 1 to 3 business days, and orders placed before 1 PM CST may ship the same day. So the sooner
Do you offer refunds or exchanges?
Our products are cosmetics, so for hygiene reasons we cannot accept opened or used items back. All sales are final, with two exceptions that we cover in full. If your order arrives damaged, defective, or not as described: contact us within 30 days of
When will I get my refund?
Approved refunds are issued to your original payment method, usually within 5 to 10 business days after we approve the claim. Your bank or card issuer may take a few extra days to show the credit on your statement, so allow a little longer before wor
What if my package gets lost or arrives damaged?
If your order arrives damaged, defective, or not as described: email [email protected] within 30 days of delivery with your order number and one photo. We will send a replacement or refund the full product price, and we will refund the orig
How do I cancel my membership/subscription?
You can cancel your subscription yourself at any time, and it takes about a minute. Go to carolinewinters.com/tools/recurring/login. Log in with the email address you used to order. If you do not have a password, choose Get a login link and we will e
Wholesale
We’re delighted by your interest in partnering with Caroline Winters 🤍. If you’d like to explore wholesale opportunities, please click the link below to access our contact form.Select “Wholesale” as the subject and share a few details about your bus
Privacy Policy
This Privacy Policy explains how Caroline Winters Beauty (“we,” “us,” “our”) collects, uses, and discloses personal information when you visit or buy from carolinewinters.com (the “Site”), and the choices you have. Who we are and how to contact us. W
Refund Guarantee
Returns, refunds, and damaged items. Because our products are personal-care cosmetics, we do not accept returns or exchanges for change of mind, and for hygiene reasons we cannot accept opened or used items back. All sales are final, except for items
Terms & Conditions
These Terms of Service (“Terms”) govern your access to and use of carolinewinters.com and your purchases (the “Services”), operated by Caroline Winters Beauty (“we,” “us,” “our”). Please read them carefully — they include a binding arbitration agreem
Before you order
The practical answers, in one place, so nothing is a surprise after you have paid. SHIPPING. We ship within the United States only, from our US warehouse. Orders are processed in 1 to 3 business days, and orders placed before 1 PM CST may ship the sa