If your order arrives damaged, defective, or not as described: email [email protected] within 30 days of delivery with your order number and one photo. We will send a replacement or refund the full product price, and we will refund the original shipping for that item. You do not need to send the item back unless we ask you to.

If your parcel is lost in transit: we remain responsible for items lost or damaged in transit. Contact us with your order number and we will investigate with the carrier and either replace your order or refund it in full.

If tracking says delivered but you cannot find it: please check with anyone else at the address and around the property first, as parcels are often left in a safe place. If it still has not turned up, contact us within 30 days of the delivery date and we will help you open a claim with the carrier.

In every case, the fastest route is an email to [email protected] with your order number.