Our products are cosmetics, so for hygiene reasons we cannot accept opened or used items back. All sales are final, with two exceptions that we cover in full.

If your order arrives damaged, defective, or not as described: contact us within 30 days of delivery at [email protected] with your order number and one photo. We will send a replacement or refund the full product price, and we will refund the original shipping for that item. You do not need to send the item back unless we ask you to.

If we cannot ship your order in time: if we are unable to ship within the time stated at checkout, or within 30 days if no time was stated, we will contact you. You can choose to wait or to cancel for a full refund. If you do not agree to the delay, we will refund you automatically.

How refunds are issued: approved refunds go back to your original payment method, usually within 5 to 10 business days after we approve the claim.

Change of mind: we are not able to offer returns, refunds, or exchanges for a change of mind, or for a shade that turned out not to be your preference. If you are unsure which shade to choose, message us before you order and we will help you pick.

You can request a written copy of this policy at any time.